Privacy Policy

Section 1 — Introduction

Map my Train (together “we”, “our”, or “us”) respects your concerns about privacy and values the trust and confidence you place in us. This Privacy Policy (referred to as the “Policy”) applies to personal data we process about consumers and job applicants, including in connection with our websites and mobile applications (collectively, “Online Services”) and the various ways in which you communicate with us.

A Note About Changes to This Policy

We may update this Policy from time to time in order to reflect certain changes in our practices or legal requirements. We will indicate at the top of the Policy when it was most recently updated. You should periodically check this Policy for updates. In case of substantial changes to this Policy, we will inform you by posting a notice on our website or as otherwise required by applicable law. 

Section 2 — Responsible Entity Processing Your Personal Data

National Railroad Passenger Corporation, 1 Massachusetts Avenue, N.W., Washington, DC 20001, USA is responsible for processing your personal data. You can find our contact information in Contact Page. 

Section 3 — Information We Obtain

The types of personal data we obtain include:

– Name
– Contact information, including postal addresses (such as home, work and billing), zip code, telephone number, and email address
– Professional information, including job title and company name dentification information, including government-issued identification numbers such as national ID card number, passport number or driver’s license number
– Personal characteristics, including date of birth, gender and photos
– Travel and reservation information, including departure and arrival points, dates of travel, train number, accommodations, names and number of travelers in your party, fares, purpose for trip, trip insurance information, employee passrider information, and Rail Passengers Association (RPA) membership numbers
– Payment information, such as payment card information (credit card type, number, expiration date, and security ID), e-wallet or digital payment information (such as Apple Pay)
– Other information regarding your purchases and orders, such as gift card information, discount types and promotional codes used
– Social media information (including your social media handle)
– Information regarding your preferences, such as ticket pick-up/delivery options accommodation preferences (for example, in case of disability) and your direct marketing choices (such as whether you want to receive offers by email or postal mail)
– Job application information (including resume and any additional application information provided to us, such as employment history and education)
– Any other information you submit through our Online Services or other communications with us, such as through forms, surveys, registration pages, portals, emails and telephone calls

While the personal data you choose to provide is voluntary, providing certain personal data may be necessary to offer you the relevant product or service. If you choose not to provide certain information, this may affect our ability to provide you with certain products or services.

Personal data we collect through automated means

When you use our Online Services or open our emails, we may obtain certain information by automated means, such as cookies, web server logs, web beacons (including pixels and tags), and other technologies. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track, understand and analyze how you use and interact with our Online Services; (3) personalize your experience with our Online Services, including providing you advertising and content based on your interests and location; (4) measure the usability of our Online Services and the effectiveness of our communications; and (5) otherwise protect, manage and enhance our products and services, and help ensure they are working properly.

We may use these automated technologies to collect information about your equipment, browsing actions, usage patterns and location such as:

– IP address
– Online and mobile device identifiers
– Operating system and version
– Browser type
– Referring website
– Screens or pages viewed, date/time/duration of visits, and other information regarding your navigation through the Online Services, such as your movements, scrolling, clicks, information typed and other interactions
– Application version
– Device model
– Network service provider
– Information about the device used to run our mobile app or visit our website
– City-level location

Our mobile app may access your calendar, contacts and call information on your device with your permission. This access is to allow you to interact with your information from within the map my traapplication. In addition, when you use our mobile apps, we also may receive with your permission your device’s geolocation or other information related to your precise location through GPS, Bluetooth, WiFi signals and other technologies. Your mobile device settings may allow you to manage how your device or browser shares certain device data with our app, including geolocation data. For more information about how we use cookies, please review our Cookie Policy. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note that without cookies you may not be able to use all of the features of our Online Services. Our Online Services are not designed to respond to “do not track” signals from browsers in the U.S.

Section 4 — How We Use the Personal Data We Obtain

We use the personal data we obtain for the following purposes:

– Establish and manage your account, including authenticating you so you may use our Online Services
– Provide our products and services, including issuing tickets, making reservations, fulfilling merchandise orders and providing gift card requests
– Administer our rewards program, accounts and features (such as the ability to save trip information), including providing personalized offers and rewards by train or our partners to you and updates about your account
– Administer your participation in contests, sweepstakes, surveys and other programs
– Manage our direct marketing program, including sending you newsletters, promotions and offers, and analyzing your interaction with our marketing to further optimize and personalize our marketing based on your interests
– Communicate with you about our products and services, such as scheduling changes or cancellations, or changes to our policies
– Respond to your requests and inquiries, and provide customer support
– Make special arrangements that you request, such as reserving wheelchair space or offering assistance at our stations
– Manage career opportunities with us, including for recruitment purposes, candidate screening and evaluation, and employee onboarding
– Compile, anonymize or aggregate personal data for our business purposes;
– Perform analytics, market, trend or statistical research and analysis, including developing, deriving and compiling market research, data sets, insights, trends, benchmarks, algorithms, models and other analyses or information
– Operate, evaluate and improve our business, including developing new products and services; enhancing and analyzing our products, services and processes (such as the reservation booking process); managing our relationships with current or prospective partners, customers and vendors and other business partner personnel; performing accounting, auditing or other internal functions; managing our communications; and performing accounting, auditing and other internal functions
– Maintain and enhance the safety and security of our Online Services, products and services, prevent misuse and troubleshoot technical issues
– Exercise our rights and remedies and defend against legal claims
– Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
– Comply with and enforce applicable legal requirements, relevant industry standards, our policies, and terms and conditions, including our Terms of Use and Terms and Conditions

We also may use personal data in other ways which we identify at the time of collection. If you purchase tickets for more than one person, you represent that you have obtained their personal data lawfully and have authorization under applicable law to share that personal data with train so that we may issue a ticket in each passenger’s correct name.

Interest-Based Advertising

You may see our ads on other websites or apps because we use third-party ad services to provide you with advertising about products and services that may be tailored to your interests. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons, pixels and other similar technologies. These ad services may collect data about your visits to websites and apps, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Online Services and on third-party websites and apps that participate in these ad services. The ad services use this information to show you ads that may be tailored to your individual interests. These services also help us track the effectiveness of our marketing efforts.

Section 5 — With Whom We Share Your Personal Data

General
We may share personal information, as described below.

We share your personal data with certain service providers who perform certain tasks for Map my Train. These tasks include storing and managing personal data and providing advice about and support for our products and services. Some of the services we use include:

– Train Brand Guest Rewards program management
– Train Brand email services
– Customer data storage and processing
– Application development
– Order fulfillment
– Payment processing, including processing your credit card or digital payment account information to facilitate your payment between Train Brand and your bank
– Service providers used to facilitate communications with you by telephone, SMS/MMS message, or e-mail in connection with Map my Train services and programs
– Hotel reservations
– Car rental reservations
– Travel insurance
– Other transportation options
– Train Brand -sponsored market research studies
– Gift card processing

In addition, we may share your personal data with advertisers or other business partners with whom we have relationships to provide you with information about various products and services that we believe would be of interest to you. Further, we may share personal data with social media companies to help us with our online marketing and advertising activities and with third-party analytics services to help us understand and improve the usage of our Online Services and the effectiveness of our marketing efforts.

We also may share your personal information with our business partners. For example:

– If you request information about, subscribe to or make an online purchase of, goods or services offered by one of our business partners on the Online Services, we will share your personal data with that business partner so that your request, subscription, or purchase can be fulfilled pursuant to that partner’s online privacy policies and practices. When providing us with your personal information in connection with these features, you acknowledge that you are directing us to intentionally disclose your information to, or using our services to intentionally interact with, the partners who offer these goods or services.
– If you enter an Map my Train sweepstakes or contest, your personal data may be shared with the Map my Train business partners who are co-sponsors of the sweepstakes or contest and who are likely to have different privacy policies and practices than Map my Train . Where required by applicable law, we will obtain your consent to share your personal data with co-sponsors of such sweepstakes or contest.
– If you are an employee or agent of our business partners, we may share your information with your employer or colleagues in connection with the provision of the service we receive from or provide to your company.

Section 6 —How We Protect Personal Data

We maintain administrative, technical and physical safeguards designed to protect the personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use, as required by applicable law.

Section 7 — Your Rights and Choices

You may choose to stop receiving our email offers by following the unsubscribe instructions in these emails or contacting us as described in Section 11 of this Policy. If you are an Brand Guest Rewards member, you also may stop receiving such email offers by accessing and updating your Brand Guest Rewards Profile. You may access your Profile by clicking on the ‘My Profile’ link under the My Account drop-down menu on the header of most pages of the www.mapmytrain.com web site. You may make changes to your Brand Guest Rewards program information by accessing your Brand Guest Rewards account information online at www.mapmytrain.com or, by contacting the Brand Guest Rewards Service Center at 1-844-923-2232. Within the Brand Mobile App you may access your user profile by going to the Account section.